Orders

  • Can I get a discount on my order?

    We offer a 5% discount with no strings attached! This coupon takes 5% off your product total. The coupon code is: Save5 We can also offer 10% off on orders with a subtotal of $30 or more. Use coupon code: 10%Off You get free ground shipping on orders over $250.  No coupon code required. We can...
  • Can I place a phone order?

    Yes, you can call us directly at 951-461-8222 if you need to place a phone order instead of ordering directly on our website. That phone line is dedicated to customers placing new orders only. All support for existing orders, questions about products, etc is handled via email. Send your inquiry t...
  • Do you accept purchase orders and/or net30 terms?

    Yes, we accept purchase orders from established companies, schools and other organizations on a case by case basis. Here are the steps to order from us using a purchase order: Place your order online at our website by adding your items to the cart and completing the checkout process. This is i...
  • Do you charge sales tax?

    We only charge sales tax (8.75%) on orders that are shipping to California. If you are a California based tax-exempt organization or possess a valid California reseller's permit and are buying our products for resale, then send us an email to support@balloons123.com to let us know. We can arrange...
  • How do I cancel my order?

    If you need to cancel your order, you can send us an email to support@balloons123.com. Include your order number, first and last name and reason for cancellation. Orders are automatically sent to our warehouse for processing as soon as the order is placed. Therefore, sometimes it is too late i...
  • How do I get a copy of my order receipt/invoice?

    When you place your order, an order confirmation email containing a copy of the order, along with product pricing, shipping cost and tax (if applicable) will be sent to the email address you provide at checkout. That email and also the shipping confirmation email that is sent when your order shi...
  • Lost Package, Damaged or Missing Items

    Damaged Items: If you receive damage products, please email us at support@balloons123.com. Include your order number, first and last name, and item numbers for products that are damaged or missing from your order. We will work with you to ensure the damaged items are replaced or refunded to yo...
  • Modifying an Existing Order

    If you have placed an order and need to modify it by adding or removing items, making an address correction, etc, please email us at support@balloons123.com with the requested changes as soon as possible. Be sure to include your order number, first and last name and telephone number. Due to the...
  • Out of Stock Items

    We do our best to keep our website up to date with the stock status for our products. Due to a high volume of orders, occasionally an item will be listed as "in stock" on our website but found to be out of stock when the order is processed for shipment at our warehouse. In the event this happen...
  • Returns

    To inquire about returning the products you ordered, email us at support@balloons123.com. Include your order number, first and last name and reason for return. Our products are not returnable except for reasons of shipping error or defect in stock or workmanship, and then, only upon authorizati...
  • What payment methods do you accept?

    We accept the following payment methods at checkout: credit/debit cards: Visa, Mastercard, American Express, Discover, JCB, Diners. We also accept Paypal, Apple Pay and Shopify Pay. Purchase orders are accepted for approved businesses, organizations, schools, etc. Wire transfer option can be u...